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MURRAY OGBORN: Every single client we have deals with a lawyer, not a substitute lawyer. That lawyer gets to know the client, understands their problems, meets with them, spends time with them and sometimes, as is said, learns to walk in their moccasins.

You cannot properly represent a person unless you understand what they are all about. We drill that into our younger lawyers every single day because you have to suffer with them and for them to communicate what they have gone through. Every aspect of what their injury has done to them, you have to be able to communicate to the jury. You can’t do that unless you know them and know what’s happened to them.

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